Effective Date: February 1, 2026
FiiNGO (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect the personal information of users of our website (https://fiingo.ca), online store, booking system, and subscription/membership services. By using our services, you agree to the practices described in this policy.
1. Information We Collect
- Personal Information: Name, email address, phone number, billing/shipping address, date of birth (to verify 18+), and account credentials.
- Payment Information: Credit/debit card details, banking information, or other payment information provided via secure third-party processors (Stripe and Square).
- Transaction Data: Orders, memberships, bookings, workshop registrations, and subscription history.
- Usage Data: Website usage, device information, IP address, and analytics collected automatically via cookies and tracking technologies.
- Communications: Emails, messages, or support inquiries you send to FiiNGO.
2. How We Collect Information
- Information is collected directly from you when you create an account, make a purchase, book a drop-in session, or register for a membership or workshop.
- Information may also be collected automatically when you use our website, including via cookies and analytics tools.
3. How We Use Your Information
- To process payments and manage memberships, subscriptions, bookings, and workshop registrations.
- To communicate with you regarding your account, orders, bookings, membership updates, and promotions (if you opt in).
- To improve our website, services, and user experience using analytics and usage data.
- To comply with legal obligations and prevent fraud or misuse of our services.
- To provide personalized marketing or advertising messages if you have opted in to receive them.
4. Cookies and Tracking Technologies
- We use cookies and similar technologies to enhance your browsing experience, track website usage, and manage login sessions.
- These tools may include services such as Google Analytics, Google Search Console, Mailchimp, Meta Ads, Instagram, Google Ads, and Meta Pixel, which may collect information about your interactions with our website for analytics, marketing, and advertising purposes.
- Some cookies are essential for website functionality, while others are used for analytics and marketing. You can choose to disable non-essential cookies through your browser settings, but this may affect the functionality of the website.
5. Data Sharing and Third Parties
- We may share your personal information with third-party service providers that help us operate our website, process payments, manage subscriptions, or provide analytics and marketing services.
- Payment processing is handled securely by Stripe and Square. FiiNGO does not store your full credit card or banking information on our servers.
- We may also share information with other third parties that provide services such as website hosting, email marketing, booking management, or analytics.
- We do not sell or rent your personal information to third parties for marketing purposes.
- We may disclose information if required by law, to protect our rights, or in connection with legal proceedings.
6. Data Security
- We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
- However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
- You have the right to access, correct, or request deletion of your personal information.
- You may opt out of marketing communications at any time.
- To exercise these rights, please contact us at hello@fiingo.ca.
8. Children
- Our services are intended for adults 18 years and older. We do not knowingly collect personal information from anyone under 18.
9. Retention of Data
- We retain your personal information for as long as necessary to provide services, fulfill transactions, comply with legal obligations, and resolve disputes.
10. International Users
- As a Canadian business based in Vancouver, BC, personal information may be stored or processed in Canada or by service providers in other countries.
- By using our services, you consent to this transfer of information.
11. Changes to This Privacy Policy
- We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
- Continued use of our website and services constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
FiiNGO Makerspace
2088 No 5 Rd #270, Richmond, BC V6X 2T1, Canada
T: 604-219-6665
E: hello@fiingo.ca